Tentsile Tree Tents and Giant Hammocks are a little different to everything else available on the market and so we imagine you have some questions. We've tried to gather all the most common enquiries on this page. If you want to compare our models, or please reach out to us and we'll try to help.
Click this link to our Warranty and Repair Form. Please also download drawings for the Stingray, Connect, Vista, Flite+ and Trillium to show where the damage has occurred. Email the completed forms to email@example.com and we will get back to with the next steps to proceed. Do not worry, we will get you back in the trees ASAP!
If, for some reason you change your mind, you can return it dry, clean and unused within 30 days for a full refund. Please send photos of the unopened box to firstname.lastname@example.org.
Our super durable Safari range comes with an extended 3 year warranty. Our product warranty does not cover poles, ratchets, straps or commercial use. To purchase a commercial warranty, please contact email@example.com.
Please read your Owners' Instruction Manual in full, and try a practice pitch before you set out to camp. If you still aren’t sure, just ask!
The Vista Safari has a fully removable top. The rainfly and Insect mesh both unclip from the floor to leave a fully open triple hammock. Vista Safari also has four entry points and is a 2-3 season tent. The Stingray Safari has an attached insect mesh, two entry points and is good for four season and therefore better for all weather camping.
Different size products are built to carry different load capacities. Our XL range is rated at 550kg / 1200lbs, our standard range is rated at 400kg / 880lbs, our lightweight 2-Person models are rated at 220kg / 485lbs and the 1-Person UNA is rated at 120kg / 265lbs.
Pick your healthy trees wisely, as tension loads can reach up to 15kN! No chimneys, single brick walls, posts or columns. Please see Liability Waiver.
Yes, we have a full lightweight Range for those that want to use their Tentsile for backpacking, biking and hiking. Also, Check out our Flite 2-Person Tree Tent which comes in at 8lbs/3.82kg or the UNA 1-Person Hammock Tent at 5lbs/2kg. For the amount of space and comfort you get compared to a hammock, the extra weight is well worth it.
Yes, of course! A waterproof rainfly comes as standard with all Tree Tent models and you can even get Spares Rainfly to liven up your colour range.
Yes, they are fully waterproof up to 5000HH (highest rated on the market)! Back in 2012 the very first Tentsile Stingrays had the rainfly sewn onto the floor; it didn't work because rain came in through the stitching. Since then however, the rainflies have been separated from the body of the tent, providing full coverage, protection and ventilation! Old reviews don't go away (but please check the dates).
Usage & Setup
No, it is mush easier than that! Tentsile can find a space inside any acute-angled triangle (all angles are less than 90°). You can watch an animation around the principles behind a Tentsile set up. There is also a hack for getting your straps straight with misaligned trees!
There are many reasons for this, but most of them are environmental. We have a detailed guide on what might have caused this and what to do about it!
The minimum distance needed depends on the model you choose. There are easy ways to tighten the floor right up to the tree trunk if necessary, but a rough guide is 4m for our smaller tents, and 5m for the larger ones. See our handy Comparison Chart for the sizes.
- The maximum is only limited by the length of your ratchet straps. Each Tentsile comes with 3 x 6m straps, so the distance is about 14m, which combines two straps and the side of the tent.
- This is usually enough but if you need more, we have extra straps and ratchets to help configure the perfect pitch!
Retire it immediately. That means don't use it again, and make sure no one else tries to either. Send us an email with a clear picture of the issue and we'll take care of it from there. If you are in any doubt about the ratchet, it's quick and easy to check it out with us, so don't take any chances.
Your Tentsile should be set up at a height that you would feel safe falling from. We recommend 1.2m / 4ft as a safe and easy height to use. Pictures you see of high installations have been executed by professionals with Rope Access experience.
About as much as a well-filled water bed. Not much, just a gentle bounce.
Our tents are very resilient, and can take any kind of responsible use. Just remember, if the tents rockin' don't come knockin'!
No, our anti-roll straps create separate sleeping bays so everyone has their own sleeping space.
We ship worldwide to 172 countries. Please see Shipping Policy for full details.
Please see Shipping Policy for full details.
Please see Shipping Insurance Policy for full details.
We pay the import duty for almost all consumer orders worldwide, so what you pay at the checkout is all you pay. However some local fees may apply (e.g. VAT). If you would like more information, please email firstname.lastname@example.org, and we'll help all we can.
Marketing / Sales
Firstly, we are small family run company and are not working with the same economies of scale as the huge main stream household named tent brands. Secondly, our products are highly engineered and structural - we suspend families in the air! We put customer safety first, and make sure that all of our products are made using the highest quality materials and components. We do not compromise on manufacturing cost so that you can have a safe, secure and unique camping experience.
Our small team is based in the UK, with the majority of our team near Sheffield.
We're always looking to expand our distribution network so if you think there's reasonable demand in your area, then please contact email@example.com
While we can't give you a free tent up front, if you buy one and shot a video that we like, we may refund part or all of your purchase.
It's a play on words; the product employ "tensile force" to create the space and an extra 't' was added to convey the product type. The founder is also dyslexic.