30-Day Returns Policy

We hope you are delighted with your Tentsile product. But, if for whatever reason you aren’t, you can return your unused product, unopened and in its original packaging within 30 days of receiving your order for a no questions asked refund.  Our 30-day returns policy only applies to purchases made on the Tentsile website www.tentsile.com.

Easy Returns

If you need to return an item(s) to us:

  1. Email support@tentsile.com with your name, order number and reason for your return.
  2. A member of the Tentsile Customer Support team will contact you within 24hrs of receiving your email to advise on where to send your return.
  3. Once you’ve shipped the product(s) back to us, we request you send us the tracking number so we can confirm once we’ve received the item.
  4. As soon as we have received your return, we’ll send you your refund.

Returns Policy

  1. When returning products, you are under a duty to take reasonable care to ensure that the fulfiller receives the products and that the products are not damaged in transit. Therefore, for your protection, when you are returning a product to us, we recommend that you use a recorded delivery service.
  2. Please note that you will be responsible for the costs of returning the products to us or for the use of the collection service unless it is defective (see below).
  3. If the product you receive: (a) has been sent to you incorrectly due to an error on Tentsile Ltd's part; (b) is damaged; (c) does not conform to its description; (d) is not fit for purpose; or (e) is not of satisfactory quality it is considered defective. Note that damage caused to the product once it is in your possession does not make the product defective and is beyond our responsibility.
  4. Defective products should be raised to us and returned to the Tentsile Ltd as soon as possible via the form below within 30 days of delivery. Please read our Product Warranty for full details.
  5. In particular, please note that any items returned to us which you claim to be faulty or incomplete are checked and verified by our technicians. Any returned items that are found not to be faulty or incomplete will be returned to you and we shall be entitled to charge you for the return carriage costs via your original payment method. In the event that your credit card has expired, or is declined we will hold the item(s) until full payment has been made for the return carriage.
  6. Any items that you return to us are at your own risk, therefore we strongly advise all our customers to take reasonable care when returning any items to us for example, by ensuring the goods are correctly addressed, adequately packaged, and carried by a reputable carrier.

If you have any questions or concerns, just email support@tentsile.com.