We've tried to gather all the most common shipping and returns questions on this page.

If you can't find what you're looking for here, then please reach out to us and we'll try to help.

Shipping & Returns

We ship worldwide to 172 countries. Please see Shipping Policy for full details.

Please see Shipping Policy for full details.

We pay the import duty for almost all consumer orders worldwide, so what you pay at the checkout is all you pay. However some local fees may apply (e.g. VAT). If you would like more information, please email support@tentsile.com, and we'll help all we can.

Unfortunately pre-loved units do not come with a warranty. However our new tents come with a 1-year warranty as standard and 3-year for the Safari range. Our product warranty does not cover ratchets, straps or commercial use. To purchase a commercial warranty, please contact support@tentsile.com.

Marketing / Sales

We put customer safety first, and make sure that all of our Tree Tents are made of the highest quality materials and components available so that you have a secure and comfortable camping experience.

Our Affiliate program is available for all to join. If you'd like to become an affiliate please sign up here. If you wish to become an Ambassador, please contact kirstie@tentsile.com

We're always looking to expand our distribution network so if you think there's reasonable demand in your area, then please contact jethro@tentsile.com

While we can't give you a free tent up front, if you buy one and shot a video that we like, we may refund part or all of your purchase.

It's a play on words; the tents employ tensile force to create the space and an extra 't' was added to convey the product type. The founder is also dyslexic and can't spell.