Shipping & Returns

We ship our tree tents and hammocks to 172 countries across the globe.

Orders are dispatched Monday to Friday and will usually arrive in 3-5 days.

Location Courier Cost Delivery Time
USA Fedex All Products: Free Shipping 3-5 Working Days
Canada Fedex
  • Accessories: $ 12.50
  • 3-Person Tents: $35.00
  • 1-2 Person Tents: $35.00
  • Hammocks: $25.00
  • Universe: $150.00
3-5 Working Days
Rest of World Fedex All Products: $70 7-10 Working Days

If you’re not 100% satisfied with your Tentsile purchase, you can return it to us in its unused and original state within 30 days for a full refund. For our full Returns policy click here.

Returns

You can return any product unused and in it's original state within 4-weeks and expect a full refund. Only applies to products purchased on www.tentsile.co.uk.

1. When returning products, you are under a duty to take reasonable care to ensure that the fulfiller receives the products and that the products are not damaged in transit. Therefore, for your protection, when you are returning a product to us, we recommend that you use a recorded delivery service. A collection service may be offered for some products the Returns Documents will state if a collection service operates for your product.

2. Please note that you will be responsible for the costs of returning the products to us or for the use of the collection service unless it is defective (see below).

3. If the product you receive: (a) has been sent to you incorrectly due to our courier's error; (b) is damaged; (c) does not conform to its description; (d) is not fit for purpose; or (e) is not of satisfactory quality it is considered defective. Note that damage caused to the product once it is in your possession does not make the product defective and is beyond our responsibility.

4. If a product is defective, please contact us. Defective products should be returned to the fulfiller as soon as possible, and in any event, within 30 days of delivery.

6. In particular, please note that any items returned to us which you claim to be faulty or incomplete are checked and verified by our technicians. Any returned items that are found not to be faulty or incomplete will be returned to you and we shall be entitled to charge you for the return carriage costs via your original payment method. In the event that your credit card has expired, or is declined we will hold the item(s) until full payment has been made for the return carriage.

7. Any items that you return to us are at your own risk, therefore we strongly advise all our customers to take reasonable care when returning any items to us for example, by ensuring the goods are correctly addressed, adequately packaged, and carried by a reputable carrier.

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