Q. Which Tentsile model suits me best?
Q. Where is Tentsile HQ?
A. London, UK.
Q. What are the main differences between the Stingray and the Vista?
A. The Vista has a fully removable top. Fly sheet and Insect mesh both unclip from the floor. It has 4 entry points. The Stingray has an attached insect mesh and has 2 entry points. It is better for all weather camping.
Q. Do you ship to my location?
A. Yes, we ship worldwide which means if you can get your post you will be able to get your tent. This excludes Antarctica and residential addresses in Russia that are outside of the Moscow area.
Q. How much does shipping cost to my country?
A. Shipping is charged at a local rates, sent from London, L.A, Vancouver, Hong Kong and Sydney!
Q. Are there any extra charges?
A. Not if you are in the USA, Canada, the EU, Australia. However for some other countries the import duties can be quite high. Like the Bahamas for example.
Q. I want to become part of the Tentsile movement; do you have an Affiliate / Ambassador scheme I can join?
A. Not at this moment in time.
Q. How do I set up a TENTSILE Stingray
- Stingray 2.0 (Post June 2016)
- Stingray 1.0 (Pre June 2016)
Q. How do I set up a TENTSILE Connect?
Q. How do I set up a TENTSILE Vista?
Q. How do I set up a TENTSILE Flite?
Q. How much weight will they hold?
A. 400kg / 880lbs. Enough for 3 large intrepid explorers and their gear. Don't push it, and pick your trees wisely.
Q. Do the trees need to be in a perfect equilateral triangle for Tentsile to work?
A. No. Tentsile can find a space inside any acute-angled triangle (if you're a geek you will know what this means - all angles are less than 90 degrees). If not, to understand see below or click here:
Q. What is the minimum and maximum distance Tentsile needs between trees?
A. The minimum distance needed is 1T + 2R. This stands for 1 Tentsile + 2 ratchets. Converted in imperial and metric units this is 5m / 16ft between each tree. The maximum is only limited by the length and number of your ratchet straps and the state of deforestation in your area. Tentsile comes with 6m long straps as standard so the maximum is about 14m / 42ft. This is normally enough but if you need more, buy extra straps.
Q. Does the Tentsile come with a waterproof rain fly sheet?
A. Yes it does! The fly sheet comes as standard on all models except the Trillium hammock
Q. I have read reviews that state the Stingray is not rain proof. Is it?!
A. Yes! The first year we released the Stingray, we had the rain fly sewn onto the floor. It didn't work because rain came in through the stitching. Nowadays, the rain fly is separate and provides full cover and protection! Old reviews don't go away (but please check the dates).
Q. When sleeping, is there a lot of movement if someone moves around in the tent?
A. About as much as a well-filled water bed. Not much, just a gentle bounce.
Q. How do I retighten my Tentsile's floor?
A. Over time, your Tentsile will stretch out a little (you may also have played with the floor straps and have to re-tension). Here is a Guide on how to recalibrate your Tentsile's Floor. Also, watch the 'Balancing and Equalising' video above.
Q. How do I use a Ratchet?
A. Thread the strap through the ratchet buckle, pull all surplus strap through and tighten. You may need to release and pull through excess as you go. Use the release lever to unspool. Always ensure that your ratchets are in closed position when tent is in use. You can padlock / tie off if you don't trust your friends.
Q. A ratchet buckle is damaged / deformed / not locking. What should I do?
A. Retire it immediately. That means don't use it again, and make sure no one else tries to either. Send us an email with a clear picture of the issue and we'll take care of it from there. If you are in any doubt about the ratchet, it's quick and easy to check it out with us, so don't take any chances.
Q. How do I release the Ratchet buckle without getting caught with your fingers in it?
A. Take the loose tail of the ratchet strap and thread it through the ratchet handle buckle AND release lever. This gets your hand out of the way of any buckle kick-back when you release the tension!
Q. Is the ladder included in the price?
A. No. The ladder can be purchased separately. We want to discourage our customers to set up Tentsile higher than the recommended height. Please read all the instructions and warnings before setting up.
Q. Can I put my tent up really high and how do we do it?
A. We do not condone putting your Tentsiles up at height. We recommend 1.2m / 4 feet as a safe and easy to use height. Pictures you see of high installations have been executed by professionals with Rope Access experience.
Q. Can Tentsile be pitched on the ground like a normal tent?
A. Not sure if you've noticed but we don't like being on the ground. However, for the more confused ones and for emergencies, yes you can pitch on the ground - in dry conditions only. You can use a spare rain fly for extra protection.
Q. Need to Repair your Tentsile?
A. Click this link to our Repair Form. Please also download drawings for the Stingray, Connect, Vista and Trillium to show where the damage has occurred. Email the completed forms to firstname.lastname@example.org and we will get back to with the next steps to proceed.
Q. I bought my Tentsile from a US retailer, who should I contact for help?
A. We have all the answers. Get in touch with us and we will sort you out! :)
Q. Can I be a TENTSILE distributor in my country / state?
A. Convince us that you can sell. Then we can talk numbers.
Q. I love the tents and want to shoot a video for you. Can I get a free tent?
A. Buy tent, shoot video, if we like it we will refund you a portion (or even all) of what you paid. At our discretion. (So make sure its a good one)
Q. Are you going to produce a lightweight version?
A. We already did! Check out our Flite Tree Tent. To create the right tension for a Tentsile tree tent, we use 2.5 tons ratchets. Each of these are 1kg / 2.5lbs. With practice, it is possible to drop one, if not two of these ratchets and achieve set-up.
Q. Are you bringing out a one man version?
A. Not just yet.
Q. Where does the name 'Tentsile' come from?
A. It's a play on words; the tents employ tensile force to create the space and an extra 't' was added to convey the product type. The founder is also dyslexic and can't spell.
Q. Are these zombie proof?
A. We will let you know when the time comes.