Adventure-Grade Warranty & Guarantee
Our products are meticulously designed and made to tough it out and provide shelter in some of the world's harshest environments. We are totally proud of the quality and durability of our range and have a guarantee to back it up!
All our Tree Tents and Giant Hammocks come with a 1-year Manufacturer's Warranty for our Classic Range and a 3-year Manufacturer's Warranty for our Safari Range.
If your tent or hammock arrives defective, or if it breaks or fails (outside of normal wear and tear) we will always repair your product or if necessary, issue a replacement.
Note: Pre-loved tents and hammock don't come with a warranty, however each pre-loved unit is thoroughly inspected, repaired, repacked and graded to ensure it meets our quality standards before being listed.
Generation 2 product sales are also final. As these products are discontinued, guarantees or warranties no longer apply (unless structural damage).
What is covered?
The warranty covers all manufacturing faults of the fabrics, parts and workmanship. Also covered is the functionality of the product for its normal, intended use as specified in the Product Manual.
Our product warranty does not cover ratchets, straps or commercial use. To purchase a commercial warranty, please contact firstname.lastname@example.org.
Not sure if your issue is covered? Check our Warranty FAQs.
How to initiate a return?
If you believe your product is a warranty claim, please first contact the dealer from whom you purchased the product. They will advise you of the most appropriate course of action.
Should the product need to be returned to us for inspection, then please visit our Returns page to download and fill out the Returns Form.
Please do not return the product to us, without including the form, as this may result in unnecessary delays and the product being returned, without inspection.
In the event that we cannot repair your old product, your original tent will not go to waste. We hate any of our products ending up in landfill, so we always endeavour to upcycle the fabric and other components into create new products!
We build our products to the highest standards and include detailed instructions and guides on how to set up and use our tent or hammock safely. As a result, Tentsile will not be held responsible for any injuries incurred while our products. Please see the following Liability Waver for full details.