30-Day Returns Policy
We hope you are delighted with your Tentsile product. But, if for whatever reason you want to change your mind, you can return your unused product, unopened and in its original packaging within 30 days of receiving your order for a no-questions-asked refund. Our 30-day returns policy only applies to purchases made on the Tentsile website www.tentsile.com.
If you need to return opened item(s) to us:
- Email firstname.lastname@example.org with your name, order number and reason for your return.
- A member of the Tentsile Customer Support team will contact you within 24hrs of receiving your email to advise on how best to repack your item(s) and where to send your return.
- Once you’ve shipped the product(s) back to us, we request you send us the tracking number so we can confirm once we’ve received the item.
- As soon as we have received your return, it will be appraised by our technicians and we’ll send your refund, minus any restocking fee.
- Free Returns if the product you receive: (a) has been sent to you incorrectly due to an error on Tentsile Ltd's part; (b) is damaged on arrival; (c) does not conform to its description; (d) is not fit for purpose; or (e) has any manufacturing or material defect. Note that damage caused to the product once it is in your possession does not make the product defective and is beyond our responsibility.
- Defective products should be raised with us as soon as possible via the form below within 30 days of delivery. Please read our Product Warranty for full details.
- When returning opened products, you are under a duty to take reasonable care to ensure that the fulfiller receives the products and that the products are not damaged in transit. Therefore, for your protection, when you are returning a product to us, we recommend that you use a recorded delivery service.
- Please note that unless defective (as above), you will be responsible for the costs of returning opened products to us, or for the use of the collection service.
- Any items that you return to us are at your own risk, therefore we strongly advise all our customers to take reasonable care when returning any items to us for example, by ensuring the goods are correctly addressed, adequately packaged, and carried by a reputable carrier.
- Opened products are appraised by our technicians upon arrival to confirm all components are present, clean and dry. A restocking fee of $30 will be deducted for all non warranty returns, and between $50-$100 will apply if any components are missing, dirty, or need repacking.
- Please note that items returned to us under the claim of being faulty or incomplete are checked and verified by our technicians. Any returned items that are found not to be faulty or that are returned incomplete may be returned to you. Tentsile shall be entitled to charge you for the return carriage costs via your original payment method. In the event that your credit card has expired, or is declined we will hold the item(s) until full payment has been made for the return carriage.
- Please be aware, all pre-loved sales are final and no warranties or returns are accepted.
- Canadian Customers should note that returns will need to be sent to our US return centre, duties paid.
If you have any questions or concerns, just email email@example.com.