Terms & Conditions

Last updated April 2024

  1. Contract
  2. Price
  3. Cancellation
  4. Delivery
  5. Liability
  6. Returns
  7. Promotions
  8. Intellectual Property Rights
  9. Policy Changes
  10. Additional Policies & Guidance
  11. Photo Sharing

1. The contract between us

We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us, we will confirm that your order has been accepted by sending an email to you at the email address you provided in your order form.

Our acceptance of your order brings into existence a legally binding contract between us. Only adults (that is, those aged 18 and over) are entitled to enter into legally binding contracts and as a result, are the only people entitled to transact through this site.

Any other individuals who are unable to perform legally binding contracts are prohibited from ordering goods using this site. If you do not qualify please do not use this site.

2. Price

2.1 The prices payable for goods that you order, are as set out on our website product pages. All payments will be charged in your local billing currency by your credit card provider in country of origin and are subject to currency conversion.

2.2 For destinations outside USA, EU, CA & UK, you may be required to pay extra import duties for delivery. Our shipping charges for rest of world locations, are set out on our website. If given a choice, please choose a delivery service product that gives appropriate levels of insurance for the goods you order, in order to recompense yourself in the event of loss after dispatch.

2.3 Every care has been taken to ensure that the descriptions and specification are correct. However, due to constant product improvement and development, details such as colour, size, variations in design and included items, may occur. Colours, although displayed as close representations, may vary due to digital reproduction on different screens and web browsers. The individuality of the production process for the hand-made items means that the size and shape may also vary very slightly from the description.

2.4 Customers outside of the UK & European Union are not required to pay VAT. However, the eventual payment of any import duties and/or taxes that might be incurred at the point of entry into a given destination country (UK, EU, US & CA will not incur any extra duty charges). We can provide a commercial invoice for all goods shipped.

3. Right to cancel your purchase

3.1 You may cancel your purchase with us at any time up to the point when the goods are shipped out of the warehouse. You will likely have about 24 hours. You do not need to give us any reason for cancelling your purchase, nor will you have to pay any penalty.

3.2 To cancel your order / contract, you must notify us by e-mail to support@tentsile.com or call +1 844 872 4296 for North America, and +44 (0)7883 100 857 for Europe.

3.3 If you have received the goods before you cancel your purchase or goods have already been shipped to your chosen destination, then you must send the goods back with all packaging unopened at your own cost and risk. You must still inform us that you intend to exercise your right to cancel.

3.4 Once you have notified us that you are cancelling your purchase and we have confirmed that it has not left the warehouse, any sum will be re-credited back to your account within 14 days. If you return goods but do not pay the costs of return delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

4. Delivery of goods

4.1 We will deliver the goods ordered by you to the address you gave us  at the time you made your order. It is your responsibility to ensure that the delivery address you give us is correct and accurate. P.O boxes are not accepted.

4.2 Under normal circumstances, goods must be paid for prior to dispatch. If for any reason goods are shipped prior to clearance of payments, title in the goods will belong to Tentsile Ltd until full payment for the goods has been received. Please note however, that on-line transactions are normally processed automatically whilst you are on-line to the secure transaction server.

4.3 Your order will normally be dispatched within 48 hours of being received and delivery will usually occur within 3-5 working days. Some products such a Pre-Orders, may display alternative shipping times which will be specified in the Shipping & Returns tab on the product page.

4.4 You will become the owner of the goods you have ordered when they have been dispatched to you.

4.5 Delivery timings and prices are detailed within the Shipping section of this website.

4.6 If the goods we deliver are not what you ordered or are damaged, defective or the delivery is of an incorrect quantity, we shall endeavour to make good the delivery as soon as possible. However, we have no liability to you unless you notify us by e-mail of the problem within 7 working days of the delivery of the goods in question.

4.7 If you do not receive goods ordered by you within 7 days of the date on which you ordered them, we shall have no liability to you unless you notify us by e-mail at our contact address of the problem within 30 days of the date on which you placed the order.

4.8 Every care has been taken to ensure that all product descriptions and specifications are correct, however, in some instances such as colour and size, slight variations in the actual goods may occur. Colours, although displayed as close representations, may vary due to the nature of our handmade products and also due to the constraints of digital reproduction on different web browsers. The individuality of the production process for the hand-made items means that the size and shape may also vary very slightly from the description.

4.9 For more information please see our full Shipping & Returns Policy.

5. Liability

5.1 Except in relation to our contractual obligations to supply goods following acceptance of orders placed on this website, neither Tentsile Ltd nor any employees, suppliers or representatives will be liable in contract, tort, (including, without limitation, negligence) or otherwise for any loss or damage whatsoever in any way connected with the use of the website or our products. You agree that we cannot guarantee and therefore will not be held responsible for the security and privacy of the website of Tentsile Ltd and any information provided to or taken from this website by you. You agree fully to defend, indemnify and hold harmless Tentsile Ltd immediately on demand, it’s employees or other representatives from and against all liabilities against all claims, liability, damages, losses, costs and expenses, including legal fees, arising out of any of the breach of conditions by you or any other liabilities arising out of the use of this website. These conditions shall not seek to exclude or limit liability for death or personal injury arising from our negligence or that of any employees, agents or servants. By purchasing from Tentsile Ltd, you confirm that you accept our Liability Waiver

6. Returns

6.1 You can return any product with the box unopened within 30 days and expect a full refund. Refunds only apply to products purchased on www.tentsile.com. If the product has been opened and repacked, a restocking fee will apply. If the product has been opened, used and repacked, then a restocking fee will be charged alongside a repacking fee, cleaning fee and a charge for any missing items. 

6.2 Please contact support@tentsile.com to organise your return. 

    6.3 When returning products, you are under a duty to take reasonable care to ensure that the fulfiller receives the products and that the products are not damaged in transit. Therefore, for your protection, when you are returning a product to us, we recommend that you use a recorded delivery service. A collection service may be offered for some products the Returns Documents will state if a collection service operates for your product.

    6.4 Please note that you will be responsible for the costs of returning the products to us or for the use of the collection service unless it is defective (see below). 6.4 If the product you receive: (a) has been sent to you incorrectly due to our fulfiller’s error; (b) is damaged; (c) does not conform to its description; (d) is not fit for purpose; or (e) is not of satisfactory quality it is considered defective. Note that damage caused to the product once it is in your possession does not make the product defective and is beyond our responsibility.

    6.5 If a product is defective, please contact us within 30 days of delivery.

    6.6 In particular, please note that any items returned to us which you claim to be faulty or incomplete are checked and verified by our technicians. Any returned items that are found not to be faulty or incomplete will be returned to you and we shall be entitled to charge you for the return carriage costs via your original payment method. In the event that your credit card has expired, or is declined we will hold the item(s) until full payment has been made for the return carriage.

    6.7 Any items that you return to us are at your own risk, therefore we strongly advise all our customers to take reasonable care when returning any items to us for example, by ensuring the goods are correctly addressed, adequately packaged, and carried by a reputable carrier.

    7. Promotions

    7.1 From time to time we will issue promotional coupons, all coupons are subject to the above terms and conditions and the following criteria: Promotional coupons are valid on all Tentsile products bought via tentsile.com (excluding bundles).

    7.2 All promotional offer conditions are limited to the current transaction.

    7.3 Coupons are not available to be used in conjunction with any other offers unless otherwise stated.

    7.4 All promotional items are on a while stocks last basis.

    7.5 Gift with purchase promotions are valid only on orders including full price products. Bundles are excluded.

    7.6 Tentsile Ltd reserves the right to withdraw promotional offers at any time.

    8. Intellectual Property Rights

    This website is owned and operated by Tentsile Ltd. All content including pictures, designs, logos, photographs, written and other materials on this website and accompanying literature, are copyright protected by Tentsile Ltd. All worldwide rights are reserved.

    The site and its contents may only be used for personal and non-commercial use. Any reproduction in whole or in part of our website or written literature, including manuals and labels, is strictly prohibited without the prior consent and permission of Tentsile Ltd. By using this website you agree not to (and agree not to assist or facilitate any third party) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

    9. Changes to Our Policies

    We may change or modify these terms and conditions at any time and your continued use of this site following such change shall signify your agreement to be bound by the modified terms and conditions. please visit this terms and conditions page regularly to ensure that you agree to any changes therein. While we have used reasonable endeavours to ensure that all the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Tentsile Ltd will not be responsible for any errors or omissions or for the results arising from the use of such information.

    10. Additional Policies & Guidance

    Address
    • Registered Address: 50 Bidwell Gardens, London N11 2AU.