Shipping
We are currently offering Free Shipping for all orders over $/€/£99, placed from the USA, EU, UK and Canada. Average shipping times are 3-5 days, and there are no taxes or duties added to the quoted purchasing price for these territories. If you live outside of these areas, we may have a retail partner near you, or you can please refer to the relevant Country-Specific Rates below.
We offer Route as a tracking and insurance service for the safe delivery of your high ticket items. Route will be added at checkout and they will replace your unit if it is damage, lost or stolen. You are able to take Route off your order, but this will be at your own risk.
Our offer of Free Shipping applies only to the first attempt of delivery. It is your responsibility to use the tracking number provided, to ensure that delivery can take place on the first attempt. You may be charged at local rates for a second attempt.
Please note that if you change your mind after the product has shipped, the return shipping cost will be deducted from your refundable amount. We do not accept PO Box addresses.
If you still have questions, please get touch with our Customer Service team and they will be happy to help provide you with a shipping quote. Please email support@tentsile.com.
Country-Specific Shipping Rates
$10 for most accessories
$20 for heavier accessories
The prices above offer a rough guide. An accurate price for your order will be shown at checkout.
€10 for most accessories
€20 for heavier accessories
The prices above offer a rough guide. An accurate price for your order will be shown at checkout. Import duties may apply for Switzerland and Norway.
£10 for most accessories
£20 for heavier accessories
The prices above offer a rough guide. An accurate price for your order will be shown at checkout.
0.01-2.24kg: $56AUD
2.25kg-7.99kg: $126AUD
8kg-9.99kg: $161AUD
10kg-19.99kg: $211AUD
20kg-29.99kg: $310AUD
30kg-39.99kg: $387AUD
40kg-49.99kg: $504AUD
50kg+: $620AUD
The prices above offer a rough guide. An accurate price for your order will be shown at checkout.
0.01-2.24kg: $50USD
2.25kg-7.99kg: $104USD
8kg-9.99kg: $136USD
10kg-19.99kg: $150USD
20kg-29.99kg: $200USD
30kg-39.99kg: $250USD
40kg-49.99kg: $325USD
50kg+: $400USD
The prices above offer a rough guide. An accurate price for your order will be shown at the checkout. Duties will be applied by your local authority before or upon, delivery. If delivery is refused, the return shipping cost will be deducted from your original order payment before refund is made.
Shipping FAQs
No - unfortunately we are unable to ship to PO boxes.
No extra import duties or taxes will be applied to deliveries in US, Canada, EU and UK. All other countries may have local duties and taxes applicable before or upon, delivery. If delivery is refused, the return shipping cost will be deducted from your original order payment before refund is made.
Drop us an email at support@tentsile.com if you have a shipping query.
You can typically expect your order to be delivered within 3-5 days from the day of placing your order (this is applicable to orders in US, Canada, Europe and UK).
However, while we do our very best to deliver within 3-5 days, sometimes things are just outside of our control - e.g. busy shopping periods, postal strikes, bad weather. We do our best to keep you up to date with delays and you will receive an email to let you know as soon as your order has been dispatched, which will include tracking information.
Due to recent difficulties for cross-border shipping, if the courier attempts to deliver your item, is unable to reach you, it will be returned to our warehouse. The cost of the return will be deducted from any refunds.
They are Tentsile WaterGates. Slip them onto the D-Ring to stop any water ingress during sustained periods of rain when the orange straps become fully soaked.